BOOKING AND CANCELLATION POLICY

Did you know that Releaf Skin Clinic is a small business owned and operated by Jane - a sole practitioner who has a limited number of appointments available?

The time allocated for your appointment is reserved just for you!  When you book an appointment with Releaf Skin Clinic this time is guaranteed and dedicated to you and your treatment - no phones ringing, or other disruptions. 

When booking an appointment you accept the terms of the booking and cancellation policy.  You will be required to pay a deposit details of which are as follows:

  • 50% deposit for all clients and all treatments 

  • 48 hours notice is kindly requested if you should need to change or cancel your appointment, however longer preferable. Any appointment cancelled for any reason with less than 48 hour’s notice will incur forfeiture of the non-refundable booking deposit.

  • Your booking deposit is not an extra charge and is held against the booking day and time. This will then be deducted from the total bill upon check out.

  • You will receive a confirmation of your appointment via sms 72 hours prior to the appointment date and time for you to confirm well in advance to help you avoid any cancellation fees. Bookings may be cancelled if no confirmation is made.

  • It can be very hard to fill cancelled appointments at short notice. Last-minute cancellations without providing notice have a significant impact on small businesses such as Releaf Skin Clinic.  This deposit policy is the fairest way of managing commitment to appointments, and securing valued time.

COVID-19 BOOKING AND CANCELLATION POLICY

With the current COVID-19 climate ever changing, a temporary change to the cancellation policy as follows:

  • 24Hrs notice is required for all appointment cancellations and rescheduling. If not provided the non-refundable booking deposit will be forfeited.

  • Please limit +1 guests with you to your appointment. Understandably this can be difficult .

  • Sanitisation of the clinic room and equipment after each client, as well as through out the day is completed to keep you safe.

  • Jane has completed the COVID-19 Infection Control Training via the Australian Government as well as infection control training.